Pipplee

Privacy Policy

Effective Date: May 17, 2025

This Privacy Policy describes how Pipplee ("we", "us", or "our") collects, uses, and discloses your information when you use our mobile application and website (collectively, the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several different types of information for various purposes to provide and improve our Service to you:

1.1 Personal Data

While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include, but is not limited to:

  • Email address (when submitting feedback or support requests)
  • Device identifiers
  • Usage data
  • Payment information (processed by Apple App Store or Google Play Store)
1.2 Device and Usage Data

We collect information about how you use the Service and the device you use to access the Service, including:

  • Device type, model, and operating system
  • LED matrix hardware configurations
  • App feature usage (e.g., which animations are played, frequency of use)
  • Performance data and error logs
  • IP address and general location (country level)
1.3 User Content

We collect and store content that you create, upload, or share through the Service, including:

  • Custom animations and designs
  • Text content for LED displays
  • Media files you upload to the Service

2. How We Use Your Information

We use the collected data for various purposes:

  • To provide and maintain our Service
  • To process your payments (through app stores)
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service
  • To provide customer support
  • To gather analysis or valuable information to improve our Service
  • To monitor the usage of our Service
  • To detect, prevent, and address technical issues
  • To moderate content and enforce our Terms of Use

3. Data Storage and Transfer

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside the country where our servers are located and choose to provide information to us, please note that we transfer the data, including Personal Data, to that country and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

4. Data Disclosure

We may disclose your Personal Data in the following situations:

  • Service Providers: We may share your information with third-party companies and individuals who assist us in providing our Service (e.g., hosting providers, analytics services).
  • Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
  • Legal Requirements: We may disclose your information if required by law, legal process, or governmental request.
  • Protection of Rights: We may disclose information to protect our rights, privacy, safety, or property, or that of our users or others.

5. Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

6. Analytics and Third-Party Services

We may use third-party Service Providers to monitor and analyze the use of our Service:

  • Google Analytics: For analyzing app usage patterns and user behavior
  • Firebase: For app performance monitoring and crash reporting
  • App Store Services: For processing payments and validating subscriptions

These third parties may have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

7. Children's Privacy

Our Service is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

8. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

  • The right to access, update, or delete your personal information
  • The right to rectification (to correct inaccurate data)
  • The right to object to our processing of your personal data
  • The right to restriction (to request we restrict processing of your data)
  • The right to data portability
  • The right to withdraw consent

To exercise any of these rights, please contact us at the email address provided at the end of this Privacy Policy.

9. California Privacy Rights

If you are a California resident, you have the right under the California Consumer Privacy Act (CCPA) to:

  • Request disclosure of what personal information we collect, use, disclose, and sell
  • Request deletion of your personal information
  • Opt-out of the sale of your personal information (note: we do not sell personal information)
  • Not be discriminated against for exercising your privacy rights

To exercise these rights, please contact us using the information provided at the end of this Privacy Policy.

10. European Economic Area (EEA) Users

If you are in the EEA, you have certain rights under the General Data Protection Regulation (GDPR). We act as a data controller for the personal information we collect when you use our Service.

The legal bases for processing your personal data are:

  • Performance of a Contract: To provide you with the Service
  • Legitimate Interests: For business purposes that are not overridden by your interests or fundamental rights
  • Consent: When you have explicitly given us permission
  • Legal Obligation: To comply with laws

11. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

User-generated content like animations and custom designs will be retained as long as your account remains active or as needed for moderation and compliance purposes.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "effective date" at the top.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us: